Dennis Snow – Author of two best-selling business books, “Lessons From the Mouse,” and “Unleashing Excellence.”
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Gillette.
His articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, and “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.” More information on Dennis Snow visit: https://snowassociates.com
Ricky Kalmon – Mindset Expert, Motivational Keynote Speaker & Celebrity Hypnotist
Ricky Kalmon has amazed audiences around the world. Kalmon empowers his audience with simple, but powerful techniques to boost confidence and belief toward their goals and to exceed their own personal and professional expectations. He has made numerous special guest appearances on ESPN, Hallmark Channel, Fox, FX, TV Guide, and HLN/CNN. He offers top corporate entertainment with a take-home message. Kalmon’s uniqueness comes from the way he combines music, audience participation, and comedy to create an unforgettable show that is unmatched by anyone, anywhere. It’s a show that will keep you on the edge of your seat and take you on a Vacation of the Mind! Some of his corporate clients are AT&T, Disney, Dell, Boeing, GE, Microsoft, and Pepsi. Kalmon is also regularly invited to perform for professional sports teams, such as the USC Football Team, Cincinnati Bengals, Arizona Diamondbacks, Anaheim Angels, St. Louis Cardinals and New York Yankees.
Ricky Kalmon delivers corporate motivational keynote programs that will change the way you live, work, and think. His mindset motivational programs are inspirational and offer compelling, applicable tools anyone can use in personal and professional development. By “Unlocking the Power Within™,” he reveals how the subconscious mind can be the greatest tool in achieving new heights, reducing stress, increasing productivity and success. Kalmon will show you how to enhance your mindset to repel doubt and ignite your positive intentions. Ricky has broadened the scope of personal self-discovery and has taught thousands of people how to empower themselves and enrich their lives. Hire Ricky Kalmon for corporate entertainment and his mindset motivational keynote programs.
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